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One subject parked firmly in opposition is Kelly McGee, a 29-year-old living in Los Angeles, who, after four years of regular sessions, has cut back to seeing her therapist on a bi-weekly basis: “It began to feel like a scheduling conflict instead of something that’s being worked into my week,” she said. “It’s harder to be vulnerable when there’s this performative aspect of being on camera.” Julia Crockett, a 34-year-old movement specialist in New York, has also reduced her number of sessions. She was blunt about her distaste, but wary of quitting altogether without an alternative: “I hate it,” she said of her Zoom therapy. “But also, the world may be ending? So, I’m like…I guess I should still go.”

Beyond the pros and cons of telehealth, therapy has never been more important as Americans experience increased rates of anxiety and depression amid the pandemic. Mental-health start-ups like Frame and Talkspace are responding to the moment by providing new digital structures that normalize therapy for all. So while this virtual model has not yet been resoundingly embraced, it has huge potential for creating increased access to mental-health help, even when social distancing is a thing of the past.